Hospitality Guest Experience Platform
Deployed an integrated guest experience platform covering mobile check-in, in-room QR service requests, and AI-powered upsell recommendations, lifting ancillary revenue per room by 31%.
Meridian Boutique Hotels Group — Verified Architecture
Siloed hotel systems created long check-in queues and missed ancillary revenue opportunities.
Unified hotel systems with a branded guest app featuring mobile check-in and AI-powered upsells.
Lifted ancillary revenue by 31% per room and raised guest satisfaction from 3.9★ to 4.8★.
The Architectural Challenge
Legacy Friction & Operational Constraints
Meridian Boutique Hotels operated across 14 properties with disconnected PMS, POS, and housekeeping systems. Guests faced slow check-in queues, paper-based in-room menus, and no digital communication channel—leading to low satisfaction scores, missed upsell opportunities, and high front-desk staffing costs.
- Average front-desk check-in queue of 18 minutes during peak arrival windows
- No digital channel for in-room service requests, resulting in missed upsell revenue
- Disconnected PMS, POS, and housekeeping platforms requiring triple data entry
The DiproIT Solution
Targeted Architecture & Deployment Methodology
DiproIT unified the property stack through a custom integration middleware and launched a branded guest app featuring mobile check-in/out, QR-based in-room ordering, and AI-curated upsell prompts based on guest history and preferences.
- Unified integration layer connecting PMS, POS, and housekeeping APIs via REST and webhooks
- React Native guest app with contactless mobile check-in and digital key provisioning
- ML-powered upsell recommendation engine trained on historical booking and spend data
- Real-time housekeeping task board with priority queuing and room-status push notifications
Quantitative Outcomes & Impact
Verified Business & Technical Results
AI upsell prompts drove F&B and spa bookings at check-in and post-arrival.
Improved from 3.9★ across all 14 properties within two quarters.
Majority of guests bypassed front desk entirely within 3 months of launch.
“DiproIT connected every touchpoint of our guest journey into one seamless experience. Our revenue managers finally have the tools to act on guest preferences in real time.”
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Next Steps
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